Terms of Service

Effective Date: August 20th 2025

Welcome to Freshino! By accessing or using our website (the “Site”), purchasing products, or interacting with our services, you agree to the following terms and conditions.

Please read these Terms carefully.

1. Eligibility

You must be at least 18 years old to use this site or make a purchase. By using Freshino, you confirm that you meet this requirement.

2. Products & Orders

Retail Orders

• All retail purchases are subject to product availability.

• Orders are fulfilled in the order they are received.

• Prices are listed in USD and may change without prior notice.

Wholesale Orders

• Minimum quantity applies (e.g., 50 bottles for wholesalers, 25 for cigar lounges).

• Customizations (white labeling or graphics) incur additional fees.

• Wholesale orders require approval, invoice acceptance, and signed agreement.

• Wholesale access is protected by login and subject to internal verification.

3. Shipping & Delivery

• Standard shipping fees apply.

• Orders are typically processed within 1–3 business days.

• We are not liable for delays caused by carriers or incorrect shipping information provided by the customer.

4. Returns & Refunds

Due to the hygienic nature of hair care products, all sales are final.

However, if your product arrives damaged or incorrect, please contact us within 7 days of delivery at [[email protected]].

5. Use of Site

You agree not to:

• Use our content or logo without permission

• Attempt to hack, disrupt, or reverse engineer the platform

• Abuse the AI-powered chat assistant

6. Intellectual Property

All content on this site, including our logo, product names, videos, and designs, are the intellectual property of Freshino and may not be reused or resold without written consent.

7. AI Chat Disclaimer

Our AI assistant is designed to guide you through our store, answer product questions, and assist with basic support. It is not a human representative, and may not always provide accurate information. For order-specific or account-related concerns, contact our support team directly.

8. Promotions & Discounts

• Promotional codes cannot be combined unless explicitly stated.

• Exit-intent offers (such as 10% off) are valid for new email subscribers only.

• Seasonal campaigns are subject to inventory availability.

9. Account Termination

Freshino reserves the right to suspend or terminate any account or wholesale access if we suspect misuse, fraudulent activity, or violations of these terms.