Privacy Policy

Effective Date: August 20th 2025

Welcome to Freshino! We care about your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us in any way.

1. What Information We Collect

When you interact with our site, we may collect the following types of information:

• Personal Information: Your name, email, phone number, and shipping address when you make a purchase or sign up for updates.

• Payment Information: Securely processed via our payment partners. We do not store credit card details.

• Device Information: Browser type, IP address, device ID, and referring URLs — collected through cookies or analytics tools to improve your experience.

• Wholesale Access Data: If you’re a wholesale partner, we store your business contact info, login credentials (encrypted), and order history.

2. How We Use Your Information

We use the information we collect to:

• Fulfill your orders and deliver your products

• Send you order confirmations and shipping updates

• Communicate special offers or promotions (only with your consent)

• Provide access to your wholesale portal if applicable

• Improve our website, customer service, and marketing efforts

• Prevent fraud and ensure secure transactions

3. How We Protect Your Information

We implement industry-standard security practices, including:

• SSL encryption

• Secure payment processing via third-party gateways

• Limited access to sensitive data internally

• Regular monitoring for potential vulnerabilities

4. Sharing Your Information

We never sell your information.

We may share your data only with trusted service providers who help us operate our business, such as:

• Payment processors (e.g., Stripe or similar)

• Email marketing services (e.g., Mailchimp, HighLevel)

• Delivery and fulfillment partners

They only receive the information necessary to do their job and are contractually required to protect it.

5. Cookies & Tracking

We use cookies and analytics tools (like Google Analytics and Meta Pixel) to understand how users interact with our site and to improve your experience.

You can disable cookies via your browser settings, but some features may not function properly.

6. Your Choices

You can:

• Opt out of marketing emails anytime by clicking “unsubscribe”

• Request to access, update, or delete your data by contacting us

• Disable cookies through your browser

7. AI-Powered Chatbot

Our site includes an AI-powered assistant trained to answer questions and guide you to products. The bot may collect conversational data to improve future service. No personal data is stored unless you explicitly provide it (e.g., typing your name or email into the chat).

8. Wholesale Accounts

If you register as a retail or wholesale partner, we may require additional business verification information. This data is stored securely and used solely to process large or recurring orders.